Create an Account

Registration is required prior to payment for the Site Assessment Tool, and use of the free Self Assessment Tool. By registering, you will be able to:

Assess your organisation or department against the 5P's Service Quality Model via The International Customer Service Standard (TICSS) from the comfort of your office.
Generate a personalised 5P's Service Quality Model Performance Report - This report will provide an overall performance score for each of the 5 P's: Policies, Products, Premises, Processes and People.
Benchmark your organisation or department against other organisations around the world.

Getting started is easy. Please start by entering your organisation and account details below.

If you already have a TICSS account, you can sign in here.

User Details

Username*
Salutation*
First Name*
Last Name*
Email Address*
Please ensure your email address is correct. Your password will be sent to this address.
Designation*
Telephone (Office)
Please include the international dialing code. For example, +44 23 12 123 123
Mobile/Cell*
Please include the international dialing code. For example, +44 23 12 123 123
Time Zone

Organisation Details

Organisation Name*
Industry*
Sector*
Sector Level*
Organisation Size*
Address*
City*
Country*
Region*
Website
Please enter the website address in this format: http://www.example.com

Subscription Model

Account Type

The International Customer Service Institute

Create an Account